Refund policy
- Due to the unique nature of SWC jewelry, SWC does not offer refunds. If you are unsure about a piece, please contact the studio prior to ordering. I am always happy to answer any questions you may have!
- All SWC rings are made to size. If you are unsure of your correct size please visit any fine jewelry store to be accurately sized.
- As a small independent custom studio, I have to remain firm on my refund policy. However, if you are unhappy with your SWC piece, customers must contact SWC within 7 days of receipt of your order to go over options
- Requesting a exchange or credit does not guarantee an approval and SWC reserves the right to deny a request.
- To request an exchange credit, please follow these simple steps:
- Contact SWC at sirenwirecreations210@outlook.com within 3 days of receipt of your order. PLEASE DO NOT return an item without contacting first.
- Once you have received an exchange confirmation from SWC, repack the item carefully in its original packaging.
- Ship return items with tracking and insurance for the full value of the piece.* This is for your protection while it is in transit. If you fail to provide either of these, should the package be lost or damaged, SWC can not be responsible for replacement or store credit.
- Notify SWC that the item has been sent and include the required tracking information.
- Once the item is received, inspected and approved for restocking, you will promptly be issued a store credit.
*SWC does not refund or credit shipping in either direction for exchanges.
Returns are no fun for anyone -- please let us know if we can be of service in answering any questionsyou may still have prior to making your purchase.